GENERAL TERMS AND CONDITIONS OF SALE 2018

BOOKING CONDITIONS

Renting an accommodation or an open air camping pitch implies that the customer should respect the general booking conditions and that he approves all the rules without reservation. Each family should be registered through a booking contract, the rights of which are not transferrable. The rental is a “temporary” rental.

The information and prices published in this brochure are provided subject to printing errors or omissions (texts and photographs are not contractual and may differ). Only the prices indicated on your invoice are contractual. The prices mentioned in this brochure are indicated in Euros, including VAT (following the valid rate on 01/10/17). The price set during the booking includes the valid VAT rate.

The contractual price is subject to change within the legal limits and rules, “in case variations in the valid VAT rate occur between the date of booking and the date of payment of the balance”.

Children under the age of majority who are not with their parents, shall not be accepted on Campsite La Yole.

Group bookings : All bookings, whether made by a legal person or a legal entity, that include over 3 accommodation units or camping pitches for the same dates of stay, are considered group bookings. All online-marketed accommodation units and camping pitches are intended to individual customers only. All group booking requests must be sent by email to infocamping@layolewineresort.com.

After receipt of your down payment, you will be sent a booking confirmation.

Ø  BOOKING :

Your reservation will only be effective subject to our agreement and upon receipt of the completed contract, the relevant deposit, and the €30 reservation fees, which will not be refunded to customers in the event of cancellation.

Payments sent to us without the completed contract shall in no way guarantee a reservation.

– The reservation of a camping pitch or rental is done on a strictly personal basis.  It is forbidden to sublet or transfer your booking to someone else without prior agreement from the campsite. (7-day withdrawal period).

– The pitches and rentals are allocated without distinction, and according to the order in which reservations are made, and to availability. In case of specific requests taking into account your preferences, we will do our utmost to meet your demands (additional charge of €15/stay), according to availability. Should this request not be met, this additional charge would be refunded in full.

Pitches and rentals: you will receive a confirmation of your reservation.  Pitch and accommodation numbers will only be communicated upon arrival.

ü  Down payment:

30% of the total cost of your stay + €30 reservation fees, for all bookings made more than 30 days before the arrival date specified in the contract.

100% of the total cost of your stay for bookings made less than 30 days before the arrival date specified in the contract.

Accepted means of payment:  credit card and bank transfer

ü  Balance payment:

The stay must have been fully paid 30 days before arrival date.

If we do not receive your payment within this deadline, your reservation will be cancelled and your deposit will not be refunded to you.

Ø  CANCELLATION AND BOOKING CHANGES

BOOKING CHANGES

The customer can formulate booking change requests (dates/accommodation type) in writing (letter or email) to the campsite, which shall be subject to our availabilities and our possibilities. Deferrals onto the next season will not be permitted. Should the change request not be met, the client shall sojourn according to the initial booking conditions or cancel the stay according to the cancellation conditions.

Each modification request (dates of the stay, number of guests, pitches, etc.) may also result in a change to the initial pitch number and shall be charged 10€/change.

Any stay extension request will take place according to availability and to the applicable rates. Any request to shorten the length of the stay is considered as a partial cancellation and shall be subject to our cancellation and stay interruption conditions.

ü  Unused services

If the stay is interrupted or shortened (late arrival or early departure) by the customer, the customer shall in no way be entitled to a refund.

CANCELLATIONS:

ü  Cancellation due to Campsite La Yole

If cancellation occurs due to Campsite La Yole, the stay shall be totally refunded except in cases of force majeure. This cancellation shall however not entitle you to receive any damages.

ü  Cancellation due to the customer

·         Cancellation without insurance

If your cancellation (cancellation receipt date taken into account) occurs  between 1 October 2017 and 1 March 2018 : NO CANCELLATION FEES will be charged.

From  1 March 2018 onwards :

More than 30 days before your arrival : you will be charged the down payment and the booking fees by Campsite La Yole

> between the 29th and 16th day before your arrival : the booking fees will be charged to you as well as 50% of the amount of your stay.

> between the 15th and 8th day before your arrival : the booking fees will be charged to you as well as 80% of the total amount of your stay.

> less than 7 days before your arrival, failure to turn up, late arrival, or early departure : Neither the booking fees nor the cost of your stay will be refunded.

·         Cancellation insurance

With Campsite La Yole you’re given the possibility to subscribe to a cancellation and stay interruption insurance with your booking contract. Our partner, Gritchen Affinity, undertakes to refund part or the entire cost of our customers’ stays.

In the event of cancellation, the campsite must be informed of your withdrawal in writing (email, postal letter) immediately after occurrence of the event causing the cancellation. If the event inducing your cancellation is foreseen in the general terms and conditions (more info on www.campez-couvert.com or directly through the campsite), your request must be communicated to the insurance company within 48 hours after the event has occurred along with the necessary documents and information justifying the cancellation.

The cancellation insurance amounts to 2.7% of the total cost of your stay.

NO SHOW

In the absence of a written document by the person making the booking, stating that he/she has had to delay the date of his/her arrival, the booked accommodation or pitch will remain available until midday the following day. After that period of time, the accommodation or pitch will be at the campsite’s disposal again. In the event of late arrival or early departure, the customer shall in no way be entitled to a reduction or compensation, no matter why.

Ø  YOUR STAY:

The names of all customers staying on the campsite must be mentioned in the contract. Management reserves the right to deny families entry to the campsite if they arrive with a number of persons that exceeds the maximum capacity of the rented accommodation (maximum of 2, 4, 5, or 6 guests including children and babies, depending on the type of rental property) or camping pitch (maximum 6 guests, including children and babies). The same conditions apply to families who provide false information when making their reservation.

We will also refuse entry to the campsite to customers whose behaviour causes a nuisance disturbing the peace and calm of the campsite, and whose behaviour conflicts with the campsite’s regulations.

STAY PERIOD

MINIMUM :

Pitches : minimum 7 night stay from 14/07/2018 to 01/09/2018, with the possibility of choosing your days of arrival and departure (depending on availability).

The pitches are available for rental from 2:00 pm onwards. Checking-out takes place between 08:00 am and 11:00 am. Each pitch is intended for 1 family only (parents and children) and 1 basic set up. Extra installations are allowed as long as they fit onto the pitch (total set up must not exceed 4 elements/pitch), and they will be charged.

Rentals : From 14/07/2018 to 01/09/2017: weekly stays : from Saturday to Saturday, from Sunday to Sunday, or from Wednesday to Wednesday (depending on availability).

Other periods: minimum 2 night stay, with daily arrivals and departures.

ARRIVALS :

Keys will be handed over from 4:00 pm to 8:00 pm.

All cottages and mobilehomes are equipped with the necessary cooking dishes and material, and bed linen (except for sheets and towels). The inventory list is handed over upon arrival. The tenant needs to check the inventory list and notify any faults on the same day. All remarks regarding the cleanliness or the general state of the rental accommodation must be notified at the latest 24 hours after your arrival, for us to be able to react and to remedy the problem immediately.

Complaints made after more than 24 hours after your arrival will not be taken into consideration.

You must inform the reception about visitors, and elements inducing additional charges. Your visitors are not permitted to participate in the site’s activities or use its facilities (water park, tennis courts, etc.)

ü  Security deposit:

For rentals:  a  €270 security deposit (credit card only) per rental must be paid by the tenant, on the day of arrival.  This security deposit will be refunded on the day of departure* after deducting any compensation costs based upon supporting invoices and linked to any damage observed during the final inventory inspection.  The fact of retaining the security deposit does not exclude any further compensation costs if the restoration costs were to be superior to the security deposit itself.

A fixed sum of €110 will be deducted from the security deposit if the material has not been cleaned on the day of departure.

(*) In July and August, checking-out takes place on Saturdays, Sundays, and Wednesdays  between 7:30 am and 10:00 am. If you leave outside these hours, your security deposit will only be refunded after we have verified the condition of the rental property.

For Comfort pitches the security deposit is €100 (credit card only).

DEPARTURES :

– Rental accommodations: On the day of departure indicated on your contract, your accommodation must be freed before 10 am at the latest by appointment with our service team. The appointment time depends on availability, and has to be made two days before departure, at the latest.

The accommodation must be left perfectly cleaned and the inventory list may be checked. Any broken or damaged object will be charged as well as any required restoration costs. * See security deposit

In the event of late departure, an extra day may be charged at the corresponding nightly rate.

DURING THE STAY :

All persons staying on the campsite, including visitors (visitor bracelet), must wear their bracelet. Bracelet loss will be charged.

Each camper must comply with the campsite regulations displayed on the campsite. The camper is legally responsible for disturbance caused by the persons staying with him. Management reserves the right to evict any client who does not abide by the campsite regulations, causes a nuisance, behaves aggressively, or provides false information about the persons accompanying him, without prior notice or reimbursement.

Noise : Absolute silence from 11.30pm. Two warnings for noise disturbance may lead to expulsion from the campsite. In case of complaints or violence, you will be asked to leave the campsite immediately. Cars are not allowed into the campsite after 11.30pm. Vehicles are prohibited from driving between 11.30 pm and 7am.

There will be no refund if you leave before the end of your stay.

There will be no refund or compensation in case of temporary or seasonal closing of one or more facilities due to a technical problem, weather circumstances, administrative or legal events.

All customers must have a third-party liability insurance policy, as well as  a ‘holiday rental insurance extension’ for accommodation rentals. The campsite will not accept any liability or responsibility in case of theft, fire, bad weather…and in case of accidents for which the camper is liable.

PETS

DOGS are accepted on our campsite (except for French Category 1 and 2 classified dogs breeds – dangerous dogs), and are subject to an additional charge, to be paid upon reservation. When authorized, they must be kept on a lead at all times. They are not allowed into the pool area, into the food shops, and inside buildings and premises.  The dog vaccination booklet must be up-to-date.

It is prohibited to leave a pet on its own on a camping pitch, attached to a lead, inside a car, or inside a rental accommodation.

Ø  CONSUMER DISPUTE MEDIATION PROCESS :

Complaints will only be taken into consideration when they are done in writing and during your stay.

In case of a dispute and after having contacted the customer service department, customers can make use of an ombudsman, within maximum one year of the date of the written claim by registered letter.

In accordance with the provisions of the French Consumer Code concerning consumer dispute mediation processes, customers have the right to use the ombudsman services suggested by SA Camping de la Yole free of charge. Proposed Consumer Law ombudsman service is MEDICYS.

Contact:

– website : www.medicys.fr

– By post : MEDICYS – Centre de Médiation et Règlement amiable des huissiers de justice

73 Boulevard de Clichy

75009 PARIS

Ø  IMAGE

You give permission to Campsite La Yole  and any person commissioned by the campsite  to take photographs of you, to record you or to film you during your stay at Campsite La Yole and to use the resulting images, sounds, videos and recordings on any media (especially on Camping La Yole’s websites and web pages, – including Facebook –,  as well as  on Campsite La Yole information and promotion media and on travel and tourism guides). This permission applies for you as well as for people staying with you. Its sole purpose is to promote and to provide information about Campsite La Yole  establishments and network, and it shall in no way damage your reputation. This permission is provided free of charge for all countries and for a period of 5 years.

Ø  CAMPSITE LA YOLE’S OBLIGATIONS AND RESPONSIBILITY

All photographs and texts used in the brochure or on Campsite La Yole’s website are not contractual and may differ. They are only indicative. Certain activities and facilities offered by Campsite La Yole and mentioned in the brochure description may be cancelled, particularly as a result of weather conditions or force majeure events, as defined by French law.

Management reserves the right to suspend certain services without notice.

Ø  DATA PROCESSING AND LIBERTIES:

The information you provide us with, at the time of your booking, will not be transmitted to any third party. Campsite La Yole shall treat this information as confidential. It shall solely be used by Campsite La Yole’s internal services to process your booking ; as well as to reinforce and personalize communication and services aimed at Campsite La Yole  clients, and to match their centres of interest. In accordance with the data-processing and liberties law of 6 January 1978, you have the right to access, correct and object to personal data relating to you. To do so, simply send a written statement to  the following address, with your full name and address:

S.A CAMPING LA YOLE

CS 10715

34350 VENDRES